Introduction

WordPress Chat Plugins are necessary for writers. Bloggers prefer to give a personal touch to their blogs by adding their email addresses, social media links, etc. However, adding a live WordPress chat plugin on the site is an excellent option to increase conversions by up to 30%. It is a quick and effective way to connect with customers to understand market trends.

The ‘Live chat’ option allows you to not only connect with the customers. However, it can also provide you with real-time feedback, which is very helpful in tracing the performance of your business. You can leave a message if you’re offline by simply adding a chatbot. Many WordPress plugins support live Chat. Some of them are discussed below.

WP-Live Chat

WP-Live Chat is a popular ad-free, highly utilized WordPress chat plugin. It is free for up to 2 dashboards with thousands of downloads and active users. WP-Live Chat support is full of user-friendly features such as:

• Limitless and immediate live chats
• User-friendly interface
• Saves offline messages
• Integrated with Google Analytics
• You can also ban users with the help of IP addresses
• Notifies you when someone visits your website

JivoChat

JivoChat is designed for mobile browsers and desktops. The best thing about JivoChat is that it supports 20 languages and can translate Chat into local languages. JivoChat is a powerful WordPress chat plugin that provides detailed information about visitors to your website. Some of the highlighting features are:

• Optimized for all mobile browsers
• Native mobile menu
• Chat opens in the same window
• Easy-to-use interface
• It does not take time to reload

Tidio

Tidio is specially designed for the WordPress community. It offers live Chat and analytics simultaneously. Once you become a customer and use Tidio, you can invite and share it with your friends and earn back the money by up to 25% of monthly revenue when a customer subscribes to Tidio chat. The highlighting features of this WordPress plugin are given below.

• Direct installation
• Customizable color schemes
• Tracks visitors and allows you to chat with them
• Supports iOS, OS X, Windows, and Android devices
• Visitors can send mail when you are offline
• Unlimited messages can be sent to clients by using messenger
• Chat with three users simultaneously while using the free version
• Integrates chat with third-party apps

Tidio – Live Chat (WordPress Plugin)

MyLiveChat

MyLiveChat is another free-of-cost live chat solution based on an Application Service Provider. It can track website visits, monitor traffic on the website, and analyze the visitors’ web activities. Some of its highlighting features are given below.

• Easy installation and setup
• Unlimited agents
• Unlimited sections
• Customizable visitor pop-up messenger
• Unlimited chat sessions

Wise Chat

Wise Chat provides a live chat plugin to increase the reach of your website. It offers a user-friendly interface. It is one of the most cost-effected solutions for your website. Some of its features are given below.

• Easy setup
• Customizable interface
• Unrestricted chat sessions
• Read-only mode of Chat
• Encourages users to register for Chat
• Detects hashtags from Twitter
• Automatically bans offensive words.
• Chat Archive option

Formilla

Formilla is a highly customizable real-time WordPress chat plugin. It offers an attractive color scheme according to the theme and color of your website. Formilla can help you increase conversions when selling a product or conducting a training program. With the help of Formilla, you can monitor your active visitors and provide details like their recently opened apps, where they are visiting, etc. Some of its key features are given below.

• Easy setup
• Mobile apps for iOS and Android
• Real-time visitor monitoring
• Active Chat
• Highly customizable
• Chat storage

Pricing

• 1 Agent (Free version)
• One parallel conversation (Free version)
• 1 Website (Free version)

Olark

Olark was founded in 2009. Now, it has become one of the leading live chat platforms. It is free to use, offers a risk-free environment, and has a user-friendly interface. The pro version of Olark offers a targeted chatting feature that enables users to reply automatically. You can hide the chat window with the help of targeted chatting. For example, it hides the countries where your online store doesn’t ship. Some of its other features are given below.

• Easy installation and setup process
• Highly customizable
• Collects feedback when you are offline
• Supports android apps
• Proactive chats sessions
• Optimized chat window for mobile users

Chatbox Language – Olark

ClickDesk

ClickDesk offers a help desk, social media integration, phone support, and live chat support. These features distinguish ClickDesk from other plugins. The free version offers a maximum of 30 chats per month. It supports G-talk and can receive calls from your phone or skype. Some of its salient features are mentioned below.

• Easy setup and installation process
• Highly customizable
• Phone calls via Skype
• Well suited for smartphones
• Supports mobile instant messaging for clients
• Supports G-Talk, Skype, etc.
• Allows you to ban users
• Excellent live chat support

Crisp

Crisp has a free version and fully featured paid subscriptions covering most use cases. It integrates with the most common business apps like Slack, Zapier, Salesforce, Trello, Hubspot, etc.

Features of the free version are given below.

• Notifications and live Chat
• Unified inbox
• Mobile applications
• Embed contact form

The Paid version of Crisp offers:

• Infinite History
• Activates
• Auto-response
• In-built collaboration
• CRM
• Block users
• Analytics

LiveChat

LiveChat is a support tool that provides you with a 14-day free trial. However, LiveChat is a paid-only tool. The key features are given below.

• Preserved responses
• Messaging means
• Feedback
• Visitor tracking
• Chat transfer, tagging & takeover
• Auto & manual chat delivery
• Work shifts support
• Reporting
• Chat announcements
• Visitor blocking

Pure Chat

Pure Chat is a premium tool with a 30-day free trial, compatible with mobile and desktop devices. It offers excellent integrations, unlimited chats, triggers, analytics, and permission-based access. Some of its salient features are given below.

• Canned responses
• Visitor tracking
• Simplistic interface
• SMS notifications
• Chatting symbols

Pure Chat – WordPress Chat Plugin

Conclusion

WordPress chat plugins help interact with customers. There are many options available in the digital market to install a relevant plugin. We discussed some crucial plugins keeping in mind the different types of business needs. Some are attractive in features; others offer economy plans. To install a relevant plugin, you will have to understand the needs and goals of your website. A primary market understanding will also help you make a better decision.

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